Terms of Service

1. Acceptance of Terms

By accessing and using the Kohabit platform, you agree to be bound by these terms of service. If you do not agree to these terms, please do not use our service.

2. Service Description

Kohabit is a condo management platform that allows condo boards and owners to manage their documents, communications, votes, and other aspects of daily condo management.

3. Use of Service

You agree to use Kohabit only for lawful purposes and in accordance with these terms. You agree not to:

• • Use the service in a way that violates applicable laws
• • Transmit illegal, harmful, or offensive content
• • Attempt to gain unauthorized access to the service or systems
• • Use the service to send spam or unsolicited communications

File storage

Kohabit allocates by default 100 GB of storage space per condo for uploaded files (announcements, documents, maintenance tickets, conversations, photos, logo). Beyond this limit, uploads are blocked until space is freed or quota is increased.

For security reasons, executable file formats (.exe, .bat, .sh, .js, .svg, etc.) are rejected. Accepted formats are: PDF, images (JPEG, PNG, GIF, WebP, HEIC), Office documents (Word, Excel, PowerPoint), OpenDocument and text. Maximum file size is 10 MB in general, and 25 MB for legal documents (minutes, contracts).

We reserve the right to modify the default quota and will offer pricing plans with higher limits as the platform evolves. Files uploaded on the public demo are rejected to prevent pollution.

4. User Account

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

By creating an account, you declare that you are at least 18 years old or have obtained the consent of your legal guardian.

5. Intellectual Property

All content on the Kohabit platform, including but not limited to texts, graphics, logos, and software, is the property of Technologies Kohabit Inc. or its licensors and is protected by intellectual property laws.

6. Limitation of Liability

Kohabit is provided "as is" without warranty of any kind. We do not guarantee that the service will be uninterrupted, secure, or error-free. To the extent permitted by the laws of the Province of Quebec, Technologies Kohabit Inc. disclaims all liability for direct, indirect, or consequential damages resulting from the use of the service.

7. Modification of Terms

We reserve the right to modify these terms of service at any time. For any substantial change, we will notify you by email with reasonable advance notice before it takes effect. It is your responsibility to regularly review these terms for minor changes.

8. Drive Integration (optional)

Kohabit optionally lets a condo sync its documents with an external storage service (Microsoft OneDrive or SharePoint). This feature is off by default and is enabled only by an explicit action of the manager.

• • Transfer outside Canada: by enabling this option, the manager accepts that copies of the documents are stored with Microsoft, a US provider, outside Kohabit's Canadian hosting and subject to US law (CLOUD Act). See our data sovereignty page.
• • Manager's responsibility: the manager who enables the integration is responsible for the Microsoft account used, the permissions granted, and the compliance of this transfer with their obligations, including Law 25.
• • Kohabit's limited control: Kohabit does not control and cannot delete the copies stored on the manager's Drive. Disconnecting the Drive or deleting a document in Kohabit does not remove copies already placed there: it is up to the manager to remove them from their own Drive.

9. Subscription and Billing

Subscription. Access to Kohabit is provided through a paid subscription. The price is $2.99 CAD per door per month, or $29.90 CAD per door per year. A "door" means a dwelling unit of your association, whether occupied or not. Applicable taxes (GST and QST for Quebec) are added to these amounts and calculated based on the association's province.

Service availability. With the paid offering, Kohabit uses its best efforts to ensure high availability and performance of the service, with daily backups and continuous monitoring. The service is provided "as is": we do not guarantee uninterrupted, error-free availability, but we commit to reasonable diligence to prevent, detect and fix incidents as quickly as possible, and to inform you in the event of a major outage.

Free trial. A one-month (30-day) free trial is offered once per association, on first subscription. No amount is charged during the trial. A preview (proforma) of the first charge is provided.

Billing and automatic renewal. The subscription renews automatically at each term (monthly or annual) and is charged to the payment method on file, until you cancel. By subscribing, you authorize these recurring charges. An invoice is issued and available for each charge. For annual subscriptions, a reminder is sent by email about 30 days before renewal.

Price changes. Any price change is communicated by email at least 30 days before it takes effect. You remain free to cancel before that date.

Plan changes. Switching to a higher plan takes effect immediately: the unused, already-paid portion of your current plan is credited, the new plan is charged at full price (less that credit), and a new period starts on the switch date. The change only applies if the net payment succeeds. Switching to a lower plan takes effect at the end of the current period, with no refund of the period already paid.

Failed payment. If a charge fails, your full access is maintained for 7 days, with reminders. After that, without resolution, manager access becomes restricted, then suspended after 14 days total. Co-owner access is never suspended.

Cancellation. You may cancel your subscription at any time from your account. No further renewal or charge occurs afterward.

• • Monthly plan: access remains active until the end of the month already paid; the current month is not refunded.
• • Annual plan: you may either keep access until the end of the year already paid (no refund), or cancel immediately with a partial refund. In the latter case, the time already used is billed at the current monthly rate (the annual discount being conditional on the yearly commitment) and the balance is refunded to you. Past about ten months of use, the time consumed reaches the annual price: no refund is then due.

Refunds. Other than the partial refund on annual cancellation above and billing errors on our part, amounts paid are non-refundable. Kohabit may, at its discretion, issue a refund as a goodwill gesture.

Data. Your data remains your property and is fully retained for the duration of the subscription. You can export it at any time from your settings.

10. Account Termination & Data Deletion

You may close your account at any time by contacting us at [email protected].

Upon closure, your personal data will be deleted within 30 days, unless a longer retention period is required by law. Data related to condo operations (documents, minutes, etc.) may be retained in accordance with the legal requirements applicable to condo associations.

11. Governing Law & Jurisdiction

These terms of service are governed by the laws of the Province of Quebec and applicable federal Canadian laws. Any dispute arising from the use of the platform shall be subject to the exclusive jurisdiction of the courts of Quebec.

12. Contact

For any questions regarding these terms of service, please contact us at [email protected].